Refund and Returns Policy

Effective Date: 14-September-2024

At Meeyas Jewels, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not, we have established the following Refunds and Return Policy to make your experience as smooth as possible.

1. Eligibility for Returns

You may return items purchased from Meeyas Jewels under the following conditions:

• The item must be unused, unworn, and in the same condition in which you received it.
• The item must be returned in its original packaging, including any tags, certificates, or accessories.
• Returns must be initiated within 2 days of receiving your order.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Custom or personalized jewellery pieces.
• Items purchased on clearance or during final sale events.
• Gift cards or vouchers.

Please note that items showing signs of wear, damage, or alterations (such as resizing) are not eligible for return.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at hello@meeyasjewels.com to request a return authorization. Include your order number and a brief description of the reason for your return.

2. Prepare Your Package: Once your return request is approved, pack the item securely in its original packaging. Be sure to include all original documentation.

3. Ship the Item: You will be responsible for covering the shipping costs of returning the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot be held responsible for lost or damaged returns.

4. Inspection and Approval: Once we receive your returned item, we will inspect it to ensure it meets the conditions stated above. We will notify you if your return is approved or if further action is required.

4. Refunds

If your return is approved, your refund will be processed as follows:

• Refunds will be issued to the original payment method used during the purchase.
• Please allow 5 business days for the refund to reflect in your account, depending on your bank or card provider.
• Shipping fees, if any, are non-refundable.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item following the return process outlined above and place a new order for the replacement item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Insert Contact Email or Phone] with photos of the item and details of the defect. We will provide instructions on how to return the item for a replacement or refund at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received your refund after 5 business days, please:

• Check your bank account or contact your credit card company, as it may take additional time before your refund is officially posted.
• If you’ve done this and still have not received your refund, please contact us at hello@meeyasjewels.com

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at: Email: hello@meeyasjewels.com